Effective date: September 12, 2026.
Jackson Counseling for Well Being LLC (“Jackson Counseling,” “we,” “us,” or “our”) respects the sensitive nature of reaching out for counseling. This policy explains how the public website at jacksoncfwb.com handles information.
This policy and counseling records
This policy covers the public website. It does not replace informed-consent documents or any Notice of Privacy Practices that may apply to counseling services. If a Notice of Privacy Practices applies, it separately explains how protected health information is used and disclosed in providing care and how individuals may exercise their rights.
Information you choose to provide
We may receive the contact information you choose to send: your name, phone number, email address, and a safe time to call. Please use public email and voicemail for scheduling and general questions. Do not send symptoms, diagnoses, history, relationship details, or other private health information through these routes.
Technical information
Like most websites, the site and the systems that deliver and protect it may process limited technical information. This can include an IP address, browser or device type, requested page, date and time, referring page, and security events. The callback form asks only for a first name, phone number, and preferred time to call. The form sends that information by email and does not save a submission record in the WordPress database. Copies may remain in the systems used to send and receive email. To limit repeated submissions, the form also temporarily stores a counter tied to a salted hash of the connection address; the counter does not contain the submitted name or phone number. The website does not currently include an advertising pixel, public-facing analytics service, session-replay tool, chat widget, remote font, or embedded map. WordPress, the production host, security systems, and authorized administrators may still process technical information needed to deliver, maintain, and protect the site.
How information is used
We may use website information to respond to a request, help arrange an appointment, operate and protect the site, prevent misuse, keep appropriate business records, and meet legal obligations. Jackson Counseling does not use appointment requests or clinical information for targeted advertising.
Legal bases for European visitors
Jackson Counseling is based in Michigan and offers counseling subject to professional licensure and service availability. We do not use this website to target or monitor people in the European Economic Area. The General Data Protection Regulation may nevertheless apply to particular processing depending on the circumstances.
When European data protection law applies to website information, Jackson Counseling for Well Being LLC is the data controller. You may contact us using the details at the end of this policy.
When European data protection law applies, the legal basis depends on why information is processed. We may process information to take steps you request before arranging services, to pursue legitimate interests in responding to inquiries and operating and securing the website, to comply with legal obligations, or with consent when the law specifically requires it. We do not ask for health information through the callback form. Please do not send symptoms, diagnoses, history, or other clinical details through the public website or ordinary email.
Service providers and required disclosures
Organizations that provide website hosting, security, maintenance, phone, email, mapping, scheduling, or similar operational services may process information for Jackson Counseling as needed to provide those services. We will link an external appointment destination only after reviewing its intended use, data flow, notices, retention, incident contact, and business associate agreement decision. We may also disclose information when required by law, when reasonably necessary to protect a person’s rights or safety, or as part of a lawful business reorganization.
Cookies, analytics, and advertising
The public website does not currently use public-facing analytics, advertising cookies, advertising pixels, behavioral retargeting, or session replay. WordPress may use necessary cookies for administrators and enabled site features. We do not send contact details, appointment activity, or clinical interests to advertising platforms.
Phone, email, directions, and appointment links
Selecting a phone or email link uses your device and communications provider. Ordinary email may not be appropriate for private clinical details or urgent messages. Selecting a directions link opens Google Maps, which is governed by Google’s own terms and privacy practices; this website does not load an embedded Google map before you choose that link. If we later enable an external appointment destination, that service will have its own privacy terms and may receive the information you submit there.
Retention and safeguards
We keep website information only as long as reasonably needed for the purposes described, security, recordkeeping, and applicable legal obligations. We use administrative, technical, and physical safeguards appropriate to the information, but no website, electronic system, or transmission can be guaranteed completely secure.
Where information is processed
Jackson Counseling and its website, hosting, email, and support providers operate primarily in the United States. Information sent through the website may therefore be processed in the United States, where privacy laws may differ from those in your country. When European data protection law requires safeguards for an international transfer, the responsible parties must use an available lawful transfer mechanism. This policy does not claim that a particular provider participates in a transfer-certification program unless that participation has been verified.
Your choices
You may tell us how you prefer to be contacted and whether it is safe to leave a voicemail. Questions or requests may be directed to Jackson Counseling using the contact information below. A request may be limited when information must be retained for legal, clinical, security, or operational reasons. This policy does not promise a right to deletion, access, correction, or portability where that right does not apply.
European privacy rights
If the GDPR applies to the processing of your personal information, you may have the right to request information about the processing, access your information, correct inaccurate or incomplete information, request erasure, restrict processing, receive certain information in a portable format, or object to processing based on legitimate interests. You may also withdraw consent when processing is based on consent. Withdrawing consent does not affect processing that was lawful before withdrawal.
These rights are not absolute. A request may be limited when an exception applies or when information must be retained for legal obligations, the establishment or defense of legal claims, security, or another lawful reason. We may request information reasonably needed to verify your identity and protect information from unauthorized disclosure. When the GDPR applies, we will respond without undue delay and generally within one month, subject to any extension permitted by law. Requests are generally free, although the law permits a reasonable fee or refusal for requests that are manifestly unfounded or excessive.
You may submit a request using the contact details below. If the GDPR applies and you believe your request was not handled properly, you may lodge a complaint with the data protection authority where you live or work or where you believe an infringement occurred. You may find more information through the European Commission’s official data protection website.
Automated decisions and marketing
Jackson Counseling does not use public website information to make decisions based solely on automated processing that produce legal or similarly significant effects. We do not use callback information for direct marketing or sell it for advertising.
Children’s information
The public website is not directed to children under 13. Do not send a child’s clinical information through the general website or ordinary email. A parent or legal guardian should contact us directly to ask about current services and any applicable consent process.
Links to other services
The website may link to scheduling, mapping, crisis, or other third-party resources. Those services have their own privacy practices and terms. A link does not necessarily mean Jackson Counseling endorses every statement, service, or policy on another website.
Changes to this policy
We may update this policy as the website, services, vendors, or legal obligations change. The effective date will identify the current version. We will communicate material changes as appropriate.
Contact
Jackson Counseling for Well Being LLC2019 4th Street
Jackson, MI 49203
By appointment only. No drop-ins.
Email: office@jacksoncfwb.com